KOKO Matrix
Privacy Policy
Last updated: 16 June 2026
KOKO Matrix (operated by Kate Osborne) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kokomatrix.com, register for our programs, or interact with us in any way.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
1. Who We Are
KOKO Matrix is a business coaching and leadership program operated by Kate Osborne, based in Queensland, Australia.
Email: hello@kokomatrix.com
Website: www.kokomatrix.com
2. Information We Collect
We may collect the following types of information:
Personal information you provide directly:
- Full name and email address
- Phone number
- Business name and industry
- Payment and billing information (processed securely via FastPayDirect)
- Information submitted through forms, surveys, or applications
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on our website
- Referring URL and device information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process applications and enrolments for the KOKO Matrix Mastery Workshop
- Send confirmation emails, program materials, and updates
- Process payments and send receipts
- Respond to enquiries and provide customer support
- Send marketing communications (where you have consented)
- Improve our website, programs, and services
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal information on the following legal bases:
- Contract: to fulfil our obligations when you purchase a program or service
- Legitimate interests: to improve our services and communicate with you
- Consent: for marketing communications — you may withdraw consent at any time
- Legal obligation: where required by Australian law
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and delivering our programs (e.g. payment processors, email platforms, CRM systems)
- Professional advisors such as lawyers or accountants where required
- Government or regulatory bodies where required by law
All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
6. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.
We use:
- Essential cookies: required for the website to function
- Analytics cookies: to understand how visitors interact with our site (e.g.